Service Requests

What is a Service Request?

Service Requests is our new way of tracking and processing our registrarial services. Service Requests are easy to use. All Mosaic Service Requests require a completed form attached. This is a safe and secure way of submitting your personal information and supporting documentation where required. In Mosaic, hover over the category or type of Service Request for further information.

How do you use a Service Request?

From the Service Request forms tab, you will download and complete the required form and gather all your supporting documentation (if needed). Once you have everything completed, you submit the request by completing the following steps:

Log in to Mosaic
Go to your Student Centre tile
Select “Other academics”
Select Service Requests
Click create a new request
Select the appropriate category: Undergraduate student, grad student, continuing education student
Click next
Select Service Request
Select a request type
Attach the mandatory form and any supporting documents
Click submit

You can track the status of all your Service Requests in “My Service Requests”.

Need to add something to your request? You can edit the original request by clicking on ‘Update Last Comment’.

Description	Notes
Submitted	You have submitted a request and are still able to edit or add attachments to the Service Request by clicking on ‘Update Last Comment.’
Student follow-up required	The Service Request has been reviewed and further action is required by the student. Your request is incomplete and will not be processed at this point. Please follow-up with a Student Service Professional via the online chat if you have any questions.
Under Review	The Registrar’s Office is working on your request.
Assigned	Your request has been forwarded to another employee for processing.
Processed by Registrar’s Office	Your Service Request has been completed.
Declined	Your Service Request is unrelated, incomplete or you are not eligible. Please follow-up with a Student Services Professional via the online chat if you have any concerns.
Approved	Your request has been approved and/or completed.

Service Request forms

A few things to note when uploading your forms:

Please do not include banking information on the form.
Sign with a written or digital signature.
Use the “edit text and image” function when completing the PDF fillable form to avoid uploading a blank document (“fill and sign” does not always work).
Your file name should be Student ID_Last Name, First Initial_Type of Form.

Name Change Requests for Current Students and Alumni

If you are a current student or alumni, request a primary/legal name change on your student record by completing and uploading the Name Change form to Mosaic.

Diploma delivery requests

Request the delivery of a diploma from the spring 2022, fall 2022 or spring 2023 convocation ceremonies using the diploma request form.

Early Conferral Request Form

Graduating students, who in extenuating circumstances, need to have their degree conferred ahead of their scheduled ceremony can submit a request for early conferral.

Enrolment Verification Request Form

Students can request an enrolment verification letter for immigration, study permit, visa and admissions purposes. Please allow 10-15 days for processing. Submit an enrolment verification request.

Re-read application

A re-read appeal is when you question your grade or assessment and allege an error in the academic assessment of your work on the part of an instructor or a committee. Please review the details regarding a re-read appeal on the McMaster Secretariat website before submitting. Download the Re-read Application (Form A) and submit it in Mosaic.

Citizenship Status Update

To update your citizenship status on file, please submit the citizenship status update form.

Reinstatement form

If you are not able to continue at the University and you wish to apply for reinstatement, you must submit a Reinstatement Request form in Mosaic by the appropriate deadline.

International fee exemption

International students who fit into one of the accepted categories may apply for international fee exemption by submitting the international fee exemption form and providing supporting documentation.

Out of Province fee appeal

Need to appeal your Out of Province status? Connect with a Student Services Professional through our live chat to initiate the Service Request.

Out of Province Aid forms

If you receive student aid from another province in Canada and need a form completed, please attach it to the Service Request.

Request to Defer Attendance at Convocation

Graduating students, who in extenuating circumstances, need to request to defer their attendance at convocation. Please review the Senate Policy before submitting. Submit the Request to Defer Attendance at Convocation form and supporting documentation.

Religious, Indigenous, and Spiritual Observances Form

This form may be used to address scheduling conflicts between Examinations (Registrar Office Scheduled Final and Deferred) and Religious, Indigenous, and Spiritual Observances.

The Jay Treaty Fee Adjustment for Indigenous Students Application

Undergraduate and graduate Indigenous students whose ancestral homelands are within the United States or another Canadian province, can apply for a tuition fee exemption using the Application for Jay Treaty Fee Adjustment.