Service Requests

Service Request forms

A few things to note when uploading your forms:

• Please do not include banking information on the form.
• Sign with a written or digital signature.
• Use the “edit text and image” function when completing the PDF fillable form to avoid uploading a blank document (“fill and sign” does not always work).
• Your file name should be Student ID_Last Name, First Initial_Type of Form.

Name Change Requests for Current Students and Alumni

If you are a current student or alumni, request a formal name change on your student record by completing and uploading the Name Change form to Mosaic.

Diploma requests

Request a new or reissued diploma using the the diploma request form. 

Continuing Status Request Form

Recent graduates who want to enrol in courses can submit a request for continuing status enrolment.

Early Conferral Request Form

Graduating students, who in extenuating circumstances, need to be conferred ahead of their scheduled ceremony can submit a request for early conferral.

Enrolment Verification Request Form

Students can request an enrolment verification letter for immigration, study permit, visa and admissions purposes. Please allow 10-15 days for processing. Submit an enrolment verification request. 

Re-read application

A re-read appeal is when you question your grade or assessment and allege error in the academic assessment of your work on the part of an instructor or a committee. Please review the details regarding a re-read appeal on the McMaster Secretariat website before submitting. Download the Re-read Application (Form A) and submit it in Mosaic.

Student Card Replacement form

Request a replacement for a lost or stolen student card using the student card replacement form.

Citizenship Status Update

To update your citizenship status on file, please submit the citizenship status update form.

Reinstatement form

If you are not able to continue at the University and you wish to apply for reinstatement, you must submit a Reinstatement Request form in Mosaic by the appropriate deadline.

International fee exemption

Out of Province fee appeal

Need to appeal your Out of Province status? Connect with a Student Services Professional through our live chat to initiate the Service Request.

Online request forms

Mosaic Access Request

How to activate your MacID and access Mosaic.

Listener application

Interested in taking university courses at McMaster, but not for credit? Apply to become a  listener by uploading the Listener form to MacDrive.

Self-serve options

Both students and alumni can access the following services from the Student Centre in Mosaic. Need access? Please complete the barcode request form.

• Transcript requests
• Confirmation of enrolment & financial letters
• The AwardSpring Aid & Award application
• Mosaic record changes (i.e. demographics)
• McMaster student account
• Course enrolment
• T2202/T4 income tax forms
• Offer of admission and scholarships letters
• Confirmation of payment for international students

Looking to upload OSAP documentation? You can do so through the OSAP portal.