Service Requests

What is a Service Request?

Service Requests are our new way of taking in and processing registrarial requests. Service Requests are easy to use, safe and secure. All Mosaic Service Requests require a completed form attached. In Mosaic, hover over the category or type of Service Request for further information.

How do you use a Service Request?

From the Service Request forms tab, you will download and complete the required form and gather all your supporting documentation (if needed). Once you have everything completed, you submit the request by completing the following steps:

  1. Log in to Mosaic
  2. Go to your Student Centre tile
  3. Select “My Academics”
  4. Select View my service requests
  5. Click create a new request
  6. Select the appropriate category: Undergraduate, Graduate (Master’s or PhD), Continuing Education
  7. Click next
  8. Select Service Request
  9. Select a request type
  10. Attach any mandatory forms and/or supporting documents
  11. Click submit

You can track the status of all your requests in “View my service requests”.

Need to add something? You can edit the original request by clicking on ‘Update Last Comment’.

Description Notes
Submitted You have submitted a request and are still able to edit or add attachments to the Service Request by clicking on ‘Update Last Comment.’
Student follow-up required The Service Request has been reviewed and further action is required by the student. Your request is incomplete and will not be processed at this point. Please follow-up with RO Student Services if you have any questions.
Under Review The Office of the Registrar is working on your request.
Assigned Your request has been forwarded to another employee for processing.
Processed by Registrar’s Office Your Service Request has been completed.
Declined Your Service Request is unrelated, incomplete or you are not eligible. Please review the comments and follow-up with the Office of the Registrar if you have any concerns.
Approved Your request has been approved and/or completed.

A few things to note when uploading your forms:

  • Please do not include banking information on the form.
  • Sign with a written or digital signature.
  • Use the “edit text and image” function when completing the PDF fillable form to avoid uploading a blank document (“fill and sign” does not always work).
  • Your file name should be Student ID_Last Name, First Initial_Type of Form.
  • Please note that some service requests may require payment with the submission of the Service Request. Please refer to the instructions. 

If you are an alumni, request a primary/legal name change on your student record by completing and uploading the Name Change form to Mosaic.

Students can request to do their deferred exams in an off-campus location by submitting the deferred examination off-campus form.

Request the delivery of a diploma from convocation ceremonies using the diploma request form. 

Graduating students, who in extenuating circumstances, need to have their degree conferred ahead of their scheduled ceremony can submit a request for early conferral.

A re-read appeal is when you question your grade or assessment and allege an error in the academic assessment of your work on the part of an instructor or a committee. Please review the details regarding a re-read appeal on the McMaster Secretariat website before submitting. Download the Re-read Application (Form A) and submit it in Mosaic.

To update your citizenship status on file, please submit the citizenship status update form.

If you are not able to continue at the University and you wish to apply for reinstatement, you must submit a Reinstatement Request form in Mosaic by the appropriate deadline.

International students who fit into one of the accepted categories may apply for international fee exemption by submitting the international fee exemption form and providing supporting documentation.

Need to appeal your Out of Province status? Connect with a Student Services Professional through our live chat to initiate the Service Request.

If you receive student aid from another province/territory in Canada and need a form completed, please attach it to the Service Request. Please follow up with your home province/territory for any questions on your application status or funding.

Graduating students, who in extenuating circumstances, need to request to defer their attendance at convocation. Please review the Senate Policy before submitting. Submit the Request to Defer Attendance at Convocation form and supporting documentation.

This form may be used to address scheduling conflicts between Examinations (Registrar Office Scheduled Final and Deferred) and Religious, Indigenous, and Spiritual Observances.

Undergraduate and graduate Indigenous students whose ancestral homelands are within the United States or another Canadian province, can apply for a tuition fee exemption using the Application for Jay Treaty Fee Adjustment.

Mosaic Access Request

How to activate your MacID and access Mosaic.

Both students and alumni can access the following services from the Student Centre in Mosaic. Need access? Please contact UTS for access to Mosaic. 

Looking to upload OSAP documentation? You can do so through the OSAP portal.