About the Registrar’s Office

The departments of the Registrar’s Office include Student Recruitment, Admissions, Aid & Awards, Communications, Records, Scheduling and Exams, Student Services, Systems and Central Administration. Together, we make up the Registrar’s Office.

Student Services is here to help with financial aid, scholarships, account issues, transcripts, enrolment letters, diplomas and more. A team of 10 Student Services Professionals are available to help answer your inquiries and resolve issues. We provide both in-person and online services.

In-person services

Regular service hours (commencing Sept. 25): Monday – Friday: 10 a.m. – 3:30 p.m.

Don’t forget to bring your government ID and student card. Applicants with admission-related inquiries are asked to visit us on the chat.

Drop-in hours

Monday to Friday: 10:00 a.m. – 3:30 p.m.

Upcoming office closures:

  • October 9: Closed

Lineup for drop-in service

We are excited to invite you back to campus in a way that promotes a healthy McMaster community. Join the lineup to inquire about the following topics in-person:

  • Mosaic guidance for course enrolment
  • Diplomas & convocation inquiries
  • Diploma/medal pick-up
  • General OSAP questions
  • OAN PIN reset
  • Out of province student aid
  • International fee exemptions
  • Refunds, interest & late fees
  • Diploma, student card & medal pick-up
Join the line

Looking for the online chat? Go to the chat button in the bottom right corner.

Book an appointment

You can book an appointment with Accounts Receivable to discuss a past due balance and/or a payment plan on your student account. Please note this is a virtual appointment.

Book an appointment now

Online chat

MAC, our chatbot, is available 24/7 to answer your general inquiries. Ask MAC clear, concise questions to get best results.

If MAC can’t answer your question, click on the SSP Connect button during live chat hours to join the queue and speak with a Student Services Professional (SSP). Please expect a wait as we are managing large volumes of inquiries. Video and audio calls are available for longer, more complex inquiries.

Live chat hours

Regular service hours:

Monday to Wednesday: 10:00 a.m. – 6:30 p.m.
Thursday: 10:00 a.m. – 3:30 p.m.
Friday: Closed

Upcoming chat service closures:

  • October 9: Closed

Requirements: Student ID, OAN or OUAC number depending on inquiry

Online services

We are a paperless office! Our office offers online services through OSAP, Mosaic, MacDrive, AwardSpring and Parchment.

OSAP Portal

All documents to complete your OSAP application or appeal are uploaded to the OSAP portal. Don’t forget to check the OSAP Message Centre to get updates on your OSAP application and supporting documentation.

MacDrive

Upload your OSAP extension form for completion if the OSAP supporting documentation deadline has passed and the OSAP portal is no longer available for your term.

Parchment

Order an official e-transcript or letter for $3.00. The transcript is certified and tamper-proof. It can be sent to you or directly to a third-party of your choice.

Mosaic Service Requests

Submit a request for service or the completion of a form via Service Requests. Please complete the mandatory form and attach it to the Service Request.

If you receive student aid from another province in Canada and need a form completed, please attach it to the Service Request.

Mosaic Student Centre

You can access an unofficial or official paper transcript and enrolment verification letters via the Student Centre.

AwardSpring

You can apply for bursaries and awards via AwardSpring. Look for the AwardSpring tile in Mosaic to get your application started. Don’t forget to complete the application.

Contacting us

We have replaced phone services with our online chat. Please connect with the chat by clicking on the “Chat with us” button. If needed, the Student Services Professional can switch from text to an audio or video call. A transcript of the chat discussion can be forwarded to your email. For longer, more complex discussions, an appointment can be scheduled for a later date.

Our email is used internally to provide you further details after your chat with a Student Services Professional. Communication regarding Service Requests is completed via My Service Requests in Mosaic. You will receive an email notification of our progress with your request.

CHECK OUT WHAT’S GOING ON!

Guide to AwardSpring – Your scholarship and bursary platform

Guide to AwardSpring – Your scholarship and bursary platform Event

What is AwardSpring? The AwardSpring platform is where McMaster students go to find and apply for internal scholarship and bursary...

Your guide to applying for full-time OSAP

Your guide to applying for full-time OSAP Event

Are you eligible for full-time OSAP and need help applying? Then this guide is for you! Read on to learn...

Webinar: Help applying for OSAP

Webinar: Help applying for OSAP Event

Join Student Services for an online webinar that offers new students and their families, information and guidance on how to...

Intro to OSAP

Intro to OSAP Event

View our video tutorial above for the common practices on applying to OSAP. To calculate your course load, you can...