We're here to support you
Student Services Professionals are here to guide you and answer your questions via chat and in-person.
Connect with us in-person or onlineOn the front line of the Office of the Registrar (RO), our Student Services Professionals (SSPs) provide integrative support to applicants, students, and alumni. We are here to answer your questions about financial aid, scholarships, payments and fees, transcripts, enrolment letters, diplomas and more.
Meet with a Student Services Professional
Have questions about financial aid, transcripts, enrolment letters, diplomas and more? Chat with us online or meet with us in-person during our office hours listed below.
Please note upcoming office closures and modified hours are listed below and updated regularly.
Drop-in service hours
Join the virtual line up to meet with a Student Services Professional in Gilmour Hall Room 108.
Monday to Friday 10 a.m. – 3:30 p.m.
Please bring a piece of physical government photo ID (Health Card not accepted) and your MacCard for your visit. Your original SIN card/paper is required for an OAN PIN reset.
Skip the wait! Refer to the chart below and navigate the line with ease to find the best time to connect with us in-person.
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Online MAC chatbot
The Registrar’s Office offers MAC, our chatbot, to help with general inquiries. MAC is available 24/7 to answer your question. Ask MAC clear, concise questions for best results.
For assistance with more complex issues or if MAC can’t answer your question, please connect with a Student Service Professional by joining the queue.
Live chat hours
Monday to Friday 1:00 p.m. – 4:00 p.m.
If needed, the Student Services Professional can switch from text to an audio or video call. A transcript of the chat discussion can be forwarded to your email. Please be ready with your student ID number, OAN or OUAC number depending on inquiry.
Skip the wait! Refer to the chart below and navigate the line with ease to find the best time to connect with us online.
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You can book an appointment with Accounts Receivable to discuss past due balance and/or a payment plan on your student account. Please note this is a virtual appointment.
Confirmation will be emailed once the virtual appointment is booked along with a link for the Zoom meeting.
Meet the Student Services team on the front-line of the RO ready to support you online and in-person.
Leanne (she/her)
Associate Registrar, Student Services
Leanne enjoys constantly enhancing the student experience by building a successful team of knowledgeable, creative, and kind individuals.
Favourite quote: “The best way to find yourself is to lose yourself in the service of others.” Gandhi
Christine (she/her)
Assistant Registrar, Student Services
Christine has a passion for student support, academic policies, and all things coffee! If she’s not in her office, you can often find her at The Grind enjoying a caramel latte.
Karyn (she/her)
Student Services Team Lead
In providing services to students Karyn often thinks about the small things others have done for her throughout life. Karyn will never forget these moments, even if the people who did such kind things will never know how deeply they impacted her.
Favourite quote: “No matter how educated, talented, rich, or cool you are, how you treat people ultimately defines you.” – Unknown
Sarah (she/her)
Student Services Team Lead
Sarah will never say no to a coffee, and loves all things food – cooking, baking, eating. Her favourite thing about McMaster is getting to work with students, and the energy and enthusiasm they bring to each day.
Favourite quote: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” – Margaret Mead
Alex (he/him)
Student Services Professional
Alex discovered a passion for Student Services during his time spent working as a Resident Advisor back when he was a student. Alex knows firsthand that every student’s path through their post-secondary journey is unique and understands the importance of relying on supports to make that journey a successful one. Outside of work, you can usually find Alex experimenting with new recipe’s in the kitchen, trying to perfect bread baking, or in his garden during the warmer months of the year.
Amanda (she/her)
Student Services Professional
As a McMaster graduate, Amanda knows how important it is to empower students by providing a warm, understanding, and professional atmosphere. Her expertise ensures that students access the resources they need to pursue their educational dreams. Amanda considers herself a culinary adventurer, who loves seeking out new restaurants and has a passion for curating fun, colourful, and delicious food arrangements.
Andrew (he/him)
Student Services Professional
Avid guitar player that enjoy’s listening to music of any genre, loves hockey and continues to play men’s league every winter, starting his MBA part-time to achieve his goal of having a credential from McMaster University.
Favourite quote: “Life Moves Pretty Fast. If You Don’t Stop and Look Around Once In A While, You Could Miss It.” – Ferris Bueller
Daniela (she/her)
Student Services Professional
Daniela is passionate about working with students and helping guide them throughout their academic journey. Fun fact: Daniela loves to explore different hiking trails.
Favourite quote: “Keep exploring. Keep dreaming. Keep asking why. Don’t settle for what you already know.” – Barack Obama
Dina (she/her)
Student Services Professional
Dina is a proud graduate of McMaster University. McMaster truly is a second home to her. Dina is passionate about the student experience and believes financial planning for education is crucial. Dina is a lover of travel and slightly obsessed with Starbucks coffee.
Ethan (he/him)
Student Services Professional
Having worked in various student support roles, Ethan is always a friendly face to approach with questions. Outside of work, Ethan enjoys reading horror and sci-fi novels, swimming, and spending time with his two cats, Balloon and Disco.
Kaylee (she/her)
Student Services Professional
Kaylee has a background in Business Administration and is a fellow student, currently working towards a degree in Social Development. Apart from this, she enjoys travelling and taking care of her lil goldendoodle, Tilly. She’s looking forward to meeting you in Student Services.
Natasha (she/her)
Student Services Professional
A Student Services Professional by day, professional chocoholic by night. A chai aficionado with a passion for providing exceptional student service. Her curious mind is always looking to learn something new and turn complex equations into simple life advice. When she’s not at work, she’s probably lost in a fictional book or experimenting with a delicious baking recipe.
Stephanie (she/her)
Student Services Professional
Steph spent the first decade of her career teaching high school before transitioning to McMaster to support postsecondary education. A recognition of the essential work that supports student success at universities led her to complete a Masters of Education. Living abroad has inspired a continued love for travel, and when not planning the next trip, Steph can be found spoiling her mischievous Boston terrier, Henry.
MAC (they/them)
Chatbot
Our friendly chatbot is cutting-edge artificial intelligence designed to help students, applicants and alumni navigate McMaster’s community of higher education.
MAC is always ready to answer your inquiry about anything from exams to OSAP. With the latest information, MAC is always up-to-date and available 24-7.
Take your MAC experience to the next level by clicking the ‘Chat with Us’ button in the bottom right corner.
Support areas
Services Hub
Transcripts, McMaster student ID card, enrolment verification and more,
Enrolment
Enrolling in classes, MyTimetable and more.
Fees and payments
Payment methods and options
Financial Aid
OSAP, out of province aid, scholarships and awards
International fee and exemptions
Who is exempt from international fees and how to apply for exemption status.
Diploma requests
Duplicate and replacement parchments, diplomas and certificates
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