The departments of the Registrar’s Office include Student Recruitment, Admissions, Aid & Awards, Communications, Records, Scheduling and Exams, Student Services, Systems and Central Administration. Together, we make up the Registrar’s Office.
Student Services is here to help with financial aid, scholarships, account issues, transcripts, enrolment letters, diplomas and more. A team of 10 Student Services Professionals are available to help answer your inquiries and resolve issues. We provide both in-person and online services.
In-person services
We offer drop-in service on campus Monday to Friday from 10 a.m. to 3:30 p.m. Don’t forget to bring your government ID and student card. Applicants with admission-related inquiries are asked to visit us on the chat.
Note: Beginning July 7th through August 11th, RO Student services will be closed in office on Fridays. Online chat will be open from 10 a.m. to 12 p.m.
Upcoming office closures:
July 3: Closed
August 7: Closed
September 4: Closed
Lineup for drop-in service
We are excited to invite you back to campus in a way that promotes a healthy McMaster community. Join the lineup to inquire about the following topics in-person:
Looking for the online chat? Go to the chat button in the bottom right corner.
Book an appointment
You can book an appointment with Accounts Receivable to discuss a past due balance and/or a payment plan on your student account. Please note this is a virtual appointment.
MAC, our chatbot, is available 24/7 to answer your general inquiries. Ask MAC clear, concise questions to get best results.
If MAC can’t answer your question, click on the SSP Connect button during live chat hours to join the queue and speak with a Student Services Professional (SSP). Please expect a wait as we are managing large volumes of inquiries. Video and audio calls are available for longer, more complex inquiries.
All documents to complete your OSAP application or appeal are uploaded to the OSAP portal. Don’t forget to check the OSAP Message Centre to get updates on your OSAP application and supporting documentation.
Upload your OSAP extension form for completion if the OSAP supporting documentation deadline has passed and the OSAP portal is no longer available for your term. All out-of-province student aid forms are uploaded to MacDrive.
Order an official e-transcript or letter for $3.00. The transcript is certified and tamper-proof. It can be sent to you or directly to a third-party of your choice.
Submit a request for service or the completion of a form via Service Requests. Please complete the mandatory form and attach it to the Service Request.
You can apply for bursaries and awards via AwardSpring. Look for the AwardSpring tile in Mosaic to get your application started. Don’t forget to complete the application.
Contacting us
We have replaced phone services with our online chat. Please connect with the chat by clicking on the “Chat with us” button. If needed, the Student Services Professional can switch from text to an audio or video call. A transcript of the chat discussion can be forwarded to your email. For longer, more complex discussions, an appointment can be scheduled for a later date.
Our email is used internally to provide you further details after your chat with a Student Services Professional. Communication regarding Service Requests is completed via My Service Requests in Mosaic. You will receive an email notification of our progress with your request.
