The chat will be closed in the afternoon of Thursday, August 20 for staff development and will re-open on Friday, August 21 from 10:30-12:30.

Transcript production will be paused from August 27 to September 8. Please submit your transcript requests now.

Having trouble getting through to us? We are currently experiencing high chat volumes. If the chat does not appear during operating hours, we are at capacity. Please try again later. Thank you for your patience.

RESP confirmation is only available once you are fully enrolled.

Fees are subject to change up until the payment deadline dates. Please actively monitor your student account. Thank you!

Student Services can be contacted via online chat. For fall 2020 FAQs, click here. Visit covid19.mcmaster.ca for McMaster updates.

Alumni transcript requests

Official paper transcripts are back in production with limited service. Please expect delays with postal delivery. Learn more about updates on our service. Thank you for your patience.

Transcript request information

Official transcripts are available to current students in good standing and alumni. Transcript requests from students with outstanding student accounts will not be processed. A maximum of three transcripts can be requested at one time.

Processing information

There is no fee for this service. Please allow 7 business days for processing. Processing times vary depending on the time of year. Visit Canada Post for delivery times.

Please note: The Registrar’s Office is not responsible for transcripts lost or delayed in the mail. The Registrar’s Office will not process transcript requests sent via email. These requests will be deleted.

Transcript attachments

Due to the COVID-19 service impacts, we are not accepting attachments or including them in transcript requests. Be sure to include the reference number/application numbers to your address line when ordering your transcripts.

How to Apply

Step 1: Log in to Mosaic

If you have never accessed Mosaic, or if you’ve forgotten your MacID, you will need to activate your credentials.

Before you begin the activation process, you will need your student ID number, 14-digit barcode number and date of birth. If you do not have your student ID number and/or barcode number, please complete this request form.

We will provide you with your barcode and student ID number within five business days and you can activate your MacID, here.

Once you have access to Mosaic, please continue to follow the steps to request a transcript.

Step 2: Select transcript request

In your Student Center, select the other academic drop down menu and select “Transcript: Request Official”. Use the “next” arrow.

Step 3: Choose processing options

Scroll down and select your processing options.

Quantity: You can order a maximum of three transcripts

Rush: Due to the COVID-19 service impacts, we are not currently processing rush requests

Sealed Envelope: Check this box if you require the transcript to be in a sealed envelope. We suggest that you check this box if you are sending transcripts to professional organizations or other universities and colleges.

Transcript Attachment/Cover Page: Due to the COVID-19 service impacts, we are not accepting attachments or including them in transcript requests. Be sure to include the reference number/application numbers to your address line when ordering your transcripts.

Step 4: Provide address

Enter the address you would like to send it to.

If you would like it send to yourself and your address is up to date in Mosaic then you can check off Send To My Address and your address will populate.

If you need to send it to a different address, enter the person’s name or the name of the organization in the Send To field and then go to Edit Address. Fill out the exact address you would like it sent to. After you’re done, click OK.