
We're here to support you
RO Student Services Professionals are here to guide you and answer your questions via chat and in-person.
Connect with us in-person or onlineMeet with a RO Student Services Professional
Have questions about financial aid, transcripts, enrolment letters, diplomas and more? Chat with us online, meet with us in-person during service hours or send us a service request via MacHub. Upcoming office closures and modified hours are listed below and updated regularly.
Drop-in service hours
Join the virtual line up to meet with a RO Student Services Professional in Gilmour Hall Room 108.
Monday to Friday 10 a.m. – 3:30 p.m.
Please bring a piece of physical government photo ID (Health Card not accepted) and your MacCard for your visit. Your original SIN card/paper is required for an OAN PIN reset.
Refer to the chart below to find the best time to connect with us in-person.
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Online MAC chatbot
The Registrar’s Office offers MAC, our chatbot, to help with general inquiries. MAC is available 24/7 to answer your question. Ask MAC clear, concise questions for best results.
For assistance with more complex issues or if MAC can’t answer your question, please connect with a RO Student Service Professional by joining the queue.
Live chat hours
Monday to Friday 1:00 p.m. – 4:00 p.m.
Please be ready with your student ID number, OSAP Access Number, or applicant reference number depending on the inquiry.
Our team does not operate a traditional phone line to answer live calls. The live chat includes an audio call option upon request, ensuring a seamless, single virtual line for remote service.
You can also send yourself a copy of the chat transcript to your email.
Refer to the chart below to find the best time to connect with us online.
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The Registrar’s Office is happy to introduce MacHub Service Requests for current students to submit an inquiry.
Please follow these instructions to connect with a RO Student Services Professional:
- Log in to MacHub
- Select ‘Create New Service Request’
- Select ‘RO Student Services’
- Select the request type and subtype for your inquiry
- Explain the details of your inquiry in the space provided. Note: uploaded files will not be accepted at this time.
- Select ‘Submit’
- Check the status of your inquiry by selecting ‘My Requests’ or the notification icon in the upper right corner of the screen. Notifications will also be automatically sent via email.
Please allow 3-5 business days to receive a reply. For immediate assistance, please visit us in Gilmour Hall 108, or reach out via online chat.
You can book an appointment with Accounts Receivable to discuss past due balance and/or a payment plan on your student account. Please note this is a virtual appointment.
Confirmation will be emailed once the virtual appointment is booked along with a link for the Zoom meeting.
Meet the Student Services team on the front-line of the RO ready to support you online and in-person.

Leanne (she/her)
Associate Registrar, Student Services
Leanne enjoys constantly enhancing the student experience by building a successful team of knowledgeable, creative, and kind individuals.
Favourite quote: “The best way to find yourself is to lose yourself in the service of others.” Gandhi

Christine (she/her)
Assistant Registrar, Student Services
Christine has a passion for student support, academic policies, and all things coffee! If she’s not in her office, you can often find her at The Grind enjoying a caramel latte.

Karyn (she/her)
Student Services Team Lead
In providing services to students Karyn often thinks about the small things others have done for her throughout life. Karyn will never forget these moments, even if the people who did such kind things will never know how deeply they impacted her.
Favourite quote: “No matter how educated, talented, rich, or cool you are, how you treat people ultimately defines you.” – Unknown

Sarah (she/her)
Student Services Team Lead
Sarah will never say no to a coffee, and loves all things food – cooking, baking, eating. Her favourite thing about McMaster is getting to work with students, and the energy and enthusiasm they bring to each day.
Favourite quote: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” – Margaret Mead

Sylwia (she/her)
Student Services Associate
Sylwia is passionate about supporting students and enhancing their educational journeys. With a proactive approach, she strives to create positive experiences for everyone she interacts with. Outside of work, you can find her reading, traveling, or enjoying a great cup of coffee. Sylwia is always eager to connect and discover new adventures.

Alex (he/him)
Student Services Professional
Alex discovered a passion for Student Services during his time spent working as a Resident Advisor back when he was a student. Alex knows firsthand that every student’s path through their post-secondary journey is unique and understands the importance of relying on supports to make that journey a successful one. Outside of work, you can usually find Alex experimenting with new recipe’s in the kitchen, trying to perfect bread baking, or in his garden during the warmer months of the year.

Amanda (she/her)
Student Services Professional
As a McMaster graduate, Amanda knows how important it is to empower students by providing a warm, understanding, and professional atmosphere. Her expertise ensures that students access the resources they need to pursue their educational dreams. Amanda considers herself a culinary adventurer, who loves seeking out new restaurants and has a passion for curating fun, colourful, and delicious food arrangements.

Andrew (he/him)
Student Services Professional
Avid guitar player that enjoy’s listening to music of any genre, loves hockey and continues to play men’s league every winter, starting his MBA part-time to achieve his goal of having a credential from McMaster University.
Favourite quote: “Life Moves Pretty Fast. If You Don’t Stop and Look Around Once In A While, You Could Miss It.” – Ferris Bueller

Daniela (she/her)
Student Services Professional
Daniela is passionate about working with students and helping guide them throughout their academic journey. Fun fact: Daniela loves to explore different hiking trails.
Favourite quote: “Keep exploring. Keep dreaming. Keep asking why. Don’t settle for what you already know.” – Barack Obama

Dina (she/her)
Student Services Professional
Dina is a proud graduate of McMaster University. McMaster truly is a second home to her. Dina is passionate about the student experience and believes financial planning for education is crucial. Dina is a lover of travel and slightly obsessed with Starbucks coffee.

Ethan (he/him)
Student Services Professional
Having worked in various student support roles, Ethan is always a friendly face to approach with questions. Outside of work, Ethan enjoys reading horror and sci-fi novels, swimming, and spending time with his two cats, Balloon and Disco.

Natasha (she/her)
Student Services Professional
A Student Services Professional by day, professional chocoholic by night. A chai aficionado with a passion for providing exceptional student service. Her curious mind is always looking to learn something new and turn complex equations into simple life advice. When she’s not at work, she’s probably lost in a fictional book or experimenting with a delicious baking recipe.

Stephanie (she/her)
Student Services Professional
Steph spent the first decade of her career teaching high school before transitioning to McMaster to support postsecondary education. A recognition of the essential work that supports student success at universities led her to complete a Masters of Education. Living abroad has inspired a continued love for travel, and when not planning the next trip, Steph can be found spoiling her mischievous Boston terrier, Henry.

MAC (they/them)
Chatbot
Our friendly chatbot is cutting-edge artificial intelligence designed to help students, applicants and alumni navigate McMaster’s community of higher education.
MAC is always ready to answer your inquiry about anything from exams to OSAP. With the latest information, MAC is always up-to-date and available 24-7.
Take your MAC experience to the next level by clicking the ‘Chat with Us’ button in the bottom right corner.
Events
Questions about the financial impact of course changes/withdrawals, spring/summer enrolment, OSAP and more? Join RO Student Services Professionals at the Degroote School of Business, Faculty of Science, Faculty of Humanities and Student Accessibility Services (SAS) offices for drop-in sessions during March 10-14.
Department/Faculty | Date/Time | Location |
Student Accessibility Services (SAS) | Monday, March 10, 9:30 a.m. to 11:30 a.m. | MUSC B101 |
Faculty of Humanities | Tuesday, March 11, 1:00 p.m. to 3:00 p.m. | CNH 107 |
Degroote School of Business | Thursday, March 13, 10:00 a.m. to 12 p.m. and 1:00 p.m. to 3:00 p.m | DSB A102 |
Faculty of Science | Friday, March 14, 1:30 p.m. to 3:30 p.m. | BSB 136 |
Support areas

Services Hub
Transcripts, McMaster student ID card, enrolment verification and more,

Enrolment
Enrolling in classes, MyTimetable and more.

Fees and payments
Payment methods and options

Financial Aid
OSAP, out of province aid, scholarships and awards

International fee and exemptions
Who is exempt from international fees and how to apply for exemption status.

Diploma requests
Duplicate and replacement parchments, diplomas and certificates

Connect with a RO Student Services Professional
Our team is ready to support you along your journey at McMaster.
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