Order e-transcripts, narratives, transcript supplements, verification letters/forms and diploma replacements using Parchment. More information for employers and third parties is available on the Services webpage.
How does Parchment work?
Parchment Ordering Services uses Adobe Blue Ribbon Certification to securely send your credential to you or a third party such as an educational institution or employer. The credential is tamper-proof, displaying the adobe blue ribbon certification symbol.
When setting up your account, please make sure you have all the required personal identifiers (name, birthdate, student id, last four digits of your SIN).
To request a replacement or duplicate of your parchment or diploma, please submit a Parchment order. Duplicate diplomas are issued in the current format with the original name at the time of convocation. Please return the original (if applicable) to the address below for another parchment to be issued.
If it has been less than 12 months from your scheduled convocation and you have not received your originally issued diploma, your diploma is on file in the Office of the Registrar, Gilmour Hall Room 108. Please submit a Mosaic Service Request using the Diploma Delivery form to pick-up or have your diploma couriered. There is no charge for initial courier service.
To request a replacement or duplicate of your diploma, please submit a Parchment order. Duplicate diplomas are issued in the current format with the information reflected in Mosaic student record at the time of order.
If you have requested a legal name change or your original diploma is damaged. You will be instructed to return the original to the address below for another parchment to be issued.
McMaster University
Office of the Registrar, Student Services
Gilmour Hall, 108
1280 Main St. West
Hamilton, ON, L8S 4L8
The replacement or duplicate diploma fee is approximately $37.50 USD ($50 CDN) based on the current exchange rate.
You can either pick up your diploma on campus in Gilmour Hall, 108, RO Student Services or have it couriered via FedEx.
Courier fees (based on current exchange rate):
Within Canada – $22.50 USD ($30 CDN)
International – $75.00 USD ($100 CDN)
Please note that the replacement fee and the courier fee are combined for one transaction on your credit card.
Please allow 7 business days to issue a new parchment/diploma. The Registrar’s Office uses overnight courier via FedEx to most Canadian provinces and the continental United States of America. International delivery timelines vary. Please check our office hours if you would like to pick up your diploma.
Please submit your request for a primary name change service form via MacHub before requesting the replacement diploma.
Parchment e-Transcripts
We now use Parchment Ordering Services, a secure and easy way to order an official McMaster e-transcript and/or enrolment letter.
When setting up your Parchment account, make sure you have provided all the required personal identifiers (full name, date of birth, student ID and the last four digits of your social insurance number). The system will automatically pull your official transcript and send it to the email destination of your choice. The email is sent using Blue Ribbon Certification technology and is a secure way to transfer your credentials.
Please note that if you are applying for a program through OUAC, you will need to submit a transcript request via the OUAC Application Centre. PDF transcripts from Parchment are not accepted.
If you are waiting for your transcript to note your degree awarded, please check your unofficial transcript in Mosaic prior to submitting the order in Parchment.
The e-transcript will be sent out within 1-2 hours when the authentication process is completed. If the system cannot identify your student record, the Office of the Registrar will review your order and manually pull your transcript based on the information provided. Please allow 3 business days for processing.
The Transcript with Supplement is a manual process and requires 3-5 business days for processing.
Most students and alumni will use the e-Transcript order to request their official transcript.
Students/alumni in the following programs will use the Transcript with Supplement order:
- Physician Assistant
- Medicine
- Bachelor of Technology – Software Engineering Technology (only students who enrolled prior to Fall 2022 or set to graduate in Winter 2025 or Spring/Summer 2025 terms are eligible for supplement)
- Integrated Science
Orders from alumni outside of these four programs will be cancelled and money refunded. Please avoid the delay and select e-Transcript.
The ‘Transcript’ order in parchment provides you an opportunity to upload additional files you would like to send with your transcript. These attachments will be delivered alongside your transcript without Adobes blue ribbon verification. There is a 5 page, 2MB file limit to all uploads.
Attachments/forms uploaded to a ‘transcript’ order in parchment are not reviewed by the university. Only use this option if the attachments are ready to send to the destination you have selected.
If you have a form that requires information to be completed by the Office of the Registrar, place your order through Parchment credential ‘Undergraduate Alumni Verifications’.
Your request can be placed through the option “uploaded form to be completed”. Please ensure to upload the form and add any special instructions needed.
Always make sure you have logged out of your session.
Check the status of your order in Parchment. You will receive a message if we cannot authenticate your identity.
If the transcript is being sent to you, check your email for your e-transcript from Parchment.
We encourage all alumni to use Parchment e-transcripts but in some situations, a sealed official paper transcript is mandatory. Mosaic access is required. Once you have access to Mosaic, you will need to follow these steps to order.
By accessing Mosaic, alumni can download or email a verification letter to a third party. This is the fastest way to verify your degree awarded and educational information. More information about the types of letters available and how to use Mosaic is available.
If a standard letter does not suffice, please submit an order in Parchment. There is a $30USD fee per order. Please check Parchment and your email for the status of your order. If you would like your letter mailed to a third party via Canada Post, please add the mailing address to the special instructions text box or explain your request in a document and upload it to your order in Parchment. Please allow 10-15 days for processing.
If you need to have a form completed by the Registrar’s Office, please upload/attach the form to your Parchment order. Your form will be completed and delivered via Parchment. If you would like your form mailed to a third party via Canada Post, please add the mailing address to the special instructions text box or upload a document to your order in Parchment. Please allow 10-15 days for processing.
Foreign Governments and organizations sometimes require documents be authenticated before they will accept them. For information about how to have Canadian documents authenticated so that they will be accepted for use abroad, please visit the Global Affairs Canada website and/or the Government of Ontario website.
Please note that as of January 11, 2024, Canada joined the Hague Apostille Convention Abolishing the Requirement of Legalisation for Foreign Public Documents (Hague Apostille Convention), a multilateral treaty, the main purpose of which is to facilitate the circulation of public documents (e.g., birth certificates, corporate powers of attorney, diplomas etc.) issued by one country to be used in another country.
If you are travelling to a Hague signatory country, your authenticated documents will be issued apostilles which may not require further legalization at consulates or embassies. Please check with the relevant consulate, embassy, and end destination recipient for their document requirements.
Alumni may request a verification letter from McMaster University to verify their degree or educational information. There are two options:
Mosaic Letters via Download & Email
By accessing Mosaic, alumni can download or email a verification letter to a third party. This is the fastest way to verify your degree awarded and educational information. More information about the types of letters available and how to use Mosaic is available.
Parchment Custom Verification Letters & Forms
If a standard letter does not suffice, please submit an order in Parchment. There is a $30USD fee per order. Please check Parchment and your email for the status of your order. If you would like your letter mailed to a third party via Canada Post, please add the mailing address to the special instructions text box or explain your request in a document and upload it to your order in Parchment. Please allow 10-15 days for processing.
Forms
If you need to have a form completed by the Registrar’s Office, please upload/attach the form to your Parchment order. Your form will be completed and delivered via Parchment. If you would like your form mailed to a third party via Canada Post, please add the mailing address to the special instructions text box or upload a document to your order in Parchment. Please allow 10-15 days for processing.
Authentication / Apostillation of Documents
Foreign Governments and organizations sometimes require documents be authenticated before they will accept them. For information about how to have Canadian documents authenticated so that they will be accepted for use abroad, please visit the Global Affairs Canada website and/or the Government of Ontario website.
Please note that as of January 11, 2024, Canada joined the Hague Apostille Convention Abolishing the Requirement of Legalisation for Foreign Public Documents (Hague Apostille Convention), a multilateral treaty, the main purpose of which is to facilitate the circulation of public documents (e.g., birth certificates, corporate powers of attorney, diplomas etc.) issued by one country to be used in another country.
If you are travelling to a Hague signatory country, your authenticated documents will be issued apostilles which may not require further legalization at consulates or embassies. Please check with the relevant consulate, embassy, and end destination recipient for their document requirements.