Financial terms and conditions of enrolment

Student responsibility

It’s your responsibility to regularly review your Account Summary to ensure:

• All charges are as expected
• All payments made to the account have been received
• All balances are paid in full by the payment due dates

Payment policy

• It is the policy of the University not to accept enrolment until all previous accounts are paid in full.
• Any payments received are, therefore, first applied to previous debts then after to the most recent debts.
• You will not be eligible for any grades, examination results, transcripts, diplomas or the payment of awards of any kind, until fees and any other accounts owed to the University are paid in full.

Note: Graduates who have outstanding accounts with the University will be permitted to attend convocation, but will not receive their diplomas until their accounts have been cleared in full.

Payment plans

• For the 2023/2024 academic year, students will have the option of enrolling in a payment plan.

Collection activity

If students have completed their enrolled term with an unpaid balance and have not begun a repayment plan with the university can expect;

• Internal dunning letters/emails/dialer messages
• If full payment is not received or no repayment plan has begun, the student account will be sent to a third party collection agency.
• Once a student has been sent into collections, their student account will be coded as delinquent and their credit within the university will be compromised.

Re-enrolling after collections

• To be eligible to enroll after collections, all monies owed in collections must first be paid in full.
• If a student wishes to return after full payment has been made in collections, or if they have prior bad credit with the university, they will be required to pay their upcoming fees for the year in full prior to being eligible to access Mosaic to enroll.
• These students must contact student.billing@mcmaster.ca for assistance.