This bulletin is for domestic students. If you’re an international student, access your bulletin here.
Introducing: Student Services Express.
Student Services Express is now open in Gilmour Hall 108 for the limited in-person services of diploma pick-up and international student card pick-up (for those not living in residence). The office is open from 10 a.m. to 3 p.m., Monday through Friday in September.
Don’t wait in line, go online!
In addition to our new express options, we continue to provide self-serve options where you are able to get most of your services done online. Self-serve options include: ordering transcripts, paying fees, submitting RESP & CPP forms, requesting diplomas, downloading enrolment letters and uploading OSAP documents.
We continue to offer our website’s MAC chatbot service 24/7 and live chat with extended hours in September (Monday to Thursday, 10 a.m. – 4:30 p.m. Friday, 10 a.m. – 3 p.m.).
We recognize that some cases are more complex so we are pleased to offer in-person appointments starting September 20. Video appointments also continue to be available. Both services can be booked through our online chat.
Interested in winning some prizes? Stay tuned to our Instagram stories for our Back to Mac contests, happening throughout the upcoming weeks! Follow us on Instagram @macstudentservices for more details. and join our Class of 2025 Orientation Discord for more details on what express in-person RO services will be available on campus and what will remain as virtual offerings this fall.
Your student card doubles as your meal card, library card, Athletic Centre pass, ID for exams and more… it’s basically your key to life at Mac.
If you are an incoming student / First Year… you need to know this!
Did you upload your student card photo and confirm your mailing address in time?
- If you are a student with a Canadian address, then your student card is on its way! It was mailed out in July-August. There is a delay with Canada Post so please be patient
- If you are a student with an international address (not living in residence), you will pick yours up on-campus in Gilmour Hall, 108 (Monday to Friday, 10 a.m. to 3 p.m.).
- If you’re living in residence, your student card would have been handed out during check-in.
Missed the deadline? Misplaced your student card? Make sure you have uploaded your photo on your account (Mosaic > Student Center > Personal Information > Demographics). You will need to fill out a Mosaic Service Request after September 13 to get your student card.
If you haven’t already applied to the Ontario Student Assistance Program (OSAP), there’s still time to do so! OSAP offers student loans and grants to help students with financial need pay for school. The recommended deadline was June 30 in order to get your funding in time for the start of term, but you can still apply now.
You can now access your student account balance through Mosaic to find out your total. Wondering how payment works?
Visit our website for information on how to pay your fees.
We have created a payment plan option for the coming academic year to help reduce some of the financial stress.
The fall payment deadline is September 25 but you can choose to pay your fees in equal amounts over the four months of each term. No interest will be charged during the 4 months. There will be a one-time deferral fee of $80 for students choosing this option each term. You can only enrol in the fall term payment plan option from September 16 to 25.
Student Services hosted a webinar on “Better Understanding Your Student Account” earlier this month. Go to the recording to learn more about how tuition is calculated, what certain terms mean and more!
Did you receive an entrance award with your offer of admission? From mid-August and mid-September, your award will be listed under “pending aid” on your student account. Just before the add/drop deadline in September, you may notice that your award no longer shows on your student account. Don’t worry, it just means we’re getting ready to apply the payment to your student account.
Do you need to confirm your enrolment for your RESP plan? RESP enrolment verification letters indicate whether you are registered as a full- or part-time student. You can request one through the Mosaic Student Center, My Academics, Enrolment/Financial Letters. Enrolment verification is only available after you have enrolled in your classes.
Need a form completed/signed by our office? Please create a Service Request through Mosaic and upload your form. Note: Canada Pension Plan (CPP) forms are not accepted until September 8.
Interested in applying for aid & awards? Get familiar with AwardSpring. This new platform makes the aid & awards application process simple to navigate. Complete a personal profile and get connected to opportunities that may be right for you.
You can browse what’s available before then, but you won’t be matched with opportunities until the applications open. Visit our website for more information or go to the AwardSpring tile on your Mosaic homepage to get started.
It’s important to make sure your personal information is still correct in Mosaic.
Log in to Mosaic and click on the “Tasks” tile to verify your info now.
Password resets for student MacID accounts have begun, as part of scheduled McMaster IT Security activities. If you haven’t reset your MacID password yet, you will need to do so over the next few weeks.
For McMaster IT assistance, visit the University Technology Services (UTS) website to access their chat, self-service and other contact options.
- Academic advising: Have questions about your courses? Your Faculty is here to help you!
- Academic skills: From academic coaching to writing tips and tricks, Student Success Centre has a great list of resources available.
- Accessbility support: Student Accessibility Services (SAS) provides academic accommodation assistance and related supports to students with disabilities.
- Archway: Your personal compass, here to help you navigate your first-year experience.
- Technology resources: From online security recommendations to free software – make the most of your learning experience by taking advantage of these tips, tricks and resources.
- Wellness support: The Student Wellness Centre offers a variety of programs and counselling services.