If you find yourself with a credit (over payment) in your student account, McMaster will first verify, then refund the over payment.
For a quick, safe and easy way to receive a refund, we strongly encourage enrolling in direct deposit. By entering your personal bank account information, funds will be transferred electronically back to your personal bank account. The alternative is to wait for a cheque to be cut and mailed out.
Please note: Refunds are generally scheduled for February of each year (after the winter term drop/add period is over and all courses finalized). There are certain circumstances where we would accept a refund request mid-session, i.e. a withdraw, over payment in error, etc.). Requests will be accepted by email to firstname.lastname@example.org.
In the subject line, please type REFUND, your name and 9-digit ID number. i.e. Subject: REFUND – John Smith #00111111
Before enrolling in direct deposit
The most important thing you need in order to begin is your correct banking information. DO NOT enter the number on your bank card.
Your correct banking information can be found at the bottom of any cheque belonging to the account you want your payment deposited. Example below (from the bottom of the cheque).
The first three numbers are the cheque number (not required for this enrolment).
The next five numbers are the transit number (branch number).
The next three numbers are the financial institution number (bank code).
The remaining numbers are your bank account number.
If you don’t have cheques, this information is available by contacting your bank directly. Many banks provide this information online, under the secured account information section.
Once you have your correct banking information, visit your Mosaic Portal to enrol.
How to enrol in direct deposit
- Log on to Mosaic using your MAC ID and password.
- Click “Enrol Direct deposit.”
- Enter the needed Bank Details and click “Next” to finish setting up the direct deposit.
- You should receive a green check-mark once the banking information is added. There are five more steps to complete the enrolment process. Continue to follow the prompts to complete this process.
- You will need to agree to the terms and conditions.
- Finally, click the “Submit” button and your information will be successfully added.
Credits for dropped/cancelled courses and over-payments are first applied against other debt owed to the university (residence, meal plan, miscellaneous charges and bookstore appearing on the account). Any remaining credit amount can be refunded by direct deposit.
Note: Refunds are not done automatically, please contact us with your request for a refund.
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